Contact information

Contact Us

We are here to help! Whether you have a question about your order, need assistance with a return, or just want to get in touch, the Sofia & Spritz team is ready to assist you.

How to Reach Us
For all inquiries, please email us at:
supportsofiaandspritz@gmail.com

To help us resolve your query as quickly as possible, please include relevant details such as your order number, the email address used at checkout, and any photos if applicable.

Common Reasons to Contact Us:

  • Order Changes & Address Updates: If you notice an error in your delivery address, please contact us immediately. We will do our best to update it before your order is dispatched.

  • Returns & Exchanges: If you need to initiate a return or exchange—especially for international orders or if you need the correct warehouse instructions—please email us before sending anything back.

  • Damaged or Missing Items: If your order arrives damaged or incomplete, please email us within 7 days of delivery. Be sure to include your order number and clear photos of the damage or packaging so we can make it right.

  • Warranty Claims: Our products come with a 365-day warranty against manufacturing defects. If you experience an issue covered by our warranty, reach out with your order number and photos of the fault.

  • Privacy & Terms Inquiries: For any questions regarding your personal data, your rights, or our Terms of Service, please direct your message to the email above.

We aim to respond to all inquiries as promptly as possible. Thank you for choosing Sofia & Spritz!