Refund policy

We want you to be completely satisfied with your purchase. We offer a no-hassle return policy giving you 100 days to decide. You can return your order within 100 days of delivery, provided the product is unused, undamaged, and in its original condition.

To qualify for a refund, please ensure the item is returned with:

We provide a pre-paid Royal Mail return label. A £5 return fee will be deducted from your refund to cover return postage. To initiate a return or exchange, please contact us at supportsofiaandspritz@gmail.com.

Please note:

For orders shipped outside the UK, return postage is the responsibility of the customer. The return must be sent to our UK warehouse. We highly recommend using a tracked service, as we cannot be held responsible for returns lost in transit.

We will cover the return costs only if your item arrives faulty or if a dispatch error occurred. To arrange an international return—or to report missing, incorrect, or damaged items—email supportsofiaandspritz@gmail.com before sending anything back. We will provide the correct return instructions. Unapproved returns will not be accepted, and approved returns must be shipped within 7 days.

To process an exchange, please email us at supportsofiaandspritz@gmail.com.

Please note:

We do not offer direct exchanges on international orders. If you would like a different product, you must return your original order for a refund and place a new order. Email supportsofiaandspritz@gmail.com to arrange the return prior to shipping. Approved returns must be shipped within 7 days.

Once your return passes our quality check, a refund will be issued to the original payment method within 7 business days. Original shipping costs are non-refundable. For UK orders, the £5 label fee will also be deducted.

If your order arrives damaged or is missing items, email supportsofiaandspritz@gmail.com within 7 days of delivery. Please include your order number and photos of the issue. Keep all original packaging so we can resolve the matter for you.

All our products are covered by a 365-day warranty. We stand by our craftsmanship—if something goes wrong under normal use, we will offer a replacement or a full refund.

We will repair or replace your item free of charge for manufacturing defects, such as:

If you believe your item is faulty, email supportsofiaandspritz@gmail.com with your order number and clear photos of the issue so our team can assist you with the next steps.